July 10, 2019
What is IVR

What is IVR? IVR for Call Center

What is IVR? Interactive Voice Response (IVR) is an automated system, it manages the interactions with the […]
June 29, 2019
Customer Service Automation - Call2Dial

What is Customer Service Automation? Statistics and Trends 2019

Customer Service Automation minimizes the human factor while assisting clients. Automation help saves agents time by carrying […]
June 25, 2019
Best Practice for call Center Management

15 Best Practices for Call Center Management to maximize ROI

Well, managing a Call Center isn’t easy at all. It requires a lot of planning and brainstorming.  […]
June 14, 2019

Predictive Dialer vs Auto Dialer [Which is better in 2019?]

  Do you want to increase your talk time by 200-300% without decreasing your productivity? Then switch […]