VoIP solution for Small Business: 7 Benefits of VoIP solutions

Any small business can operate with the same level of professionalism a large corporation does.

Unified communication solution such as VoIP empowers mobility and flexibility in any small business.

Small businesses take benefit of VoIP as it is inexpensive and can compete with large scale systems easily.  

So now let’s understand,” What is VoIP technology?”.

Voice over Internet Protocol (VoIP) allows your to make calls over a broadband internet connection.

There are different types of VoIP services available to choose from. Some VoIP service work over computer, while in some you may need to buy VoIP phone system, other services allow you to use VoIP through your traditional phone system. 

Pros of VoIP technology are:

• Cost-savings
• Improved productivity
• Portability
• Flexibility
• Integration with other apps

Here are some questions you need to ask your business VoIP Service Provider?

1. What are the costs involved?
2. Do I have to use specific phones with your service?
3. Do I need a dedicated bandwidth?
4. D you have a Service Level Agreement?
5. Do I need to purchase any additional equipment?

Why small businesses need a phone service?

Professional business phone service help you grow business. It helps you to deliver a positive customer experience. Business phone service increases your professional sales and maintain better customer relations. 

A proper phone service allows you to do the following:

1. Track call analytics, automatic calling, call forwarding and many more.
2. A complete suite of best cloud-based services.
3. Additional key benefits like: Automatic call distribution, call conferencing, SMS, etc.

4 types of VoIP Services that you should know about.

VoIP services comes in many forms. 

Let’s take a look at some of the VoIP services available in the market that improves your productivity and quality of service.

1. Dialer System: It is connected to the telephone line and is used to monitor dialed numbers. Dialer system comes in different styles: Predictive dialer, Auto dialer, Power dialer etc. Each comes with different features. They automate the outbound call and can also be integrated with your CRMs.
2. IP PBX: It is a Private Branch Exchange (telephonic system) which can seamlessly switch calls between VoIP users and traditional telephonic user. PBX handles the internal traffic, in these traditional PBX the number of incoming lines are limited and separate networks for voice and data communication are required.
3. Ringless Voicemail: It a whole new advertising technique which lets you drop voicemail directly in the customers inbox without making the phone ring. Opening rate of voicemails is the highest, as customers are not forced to open it. It is specifically used by call centers and telemarketing industries to generate new leads.
4. Voice Broadcasting: It is a mass communication technique, used to reach hundreds of customers in shortest span of time. It also leverages IVR technology to empower interactive approach with the customers. 

7 Benefits of VoIP Solution for Small Businesses

1) Increase Flexibility

IP telephone not only help by decreasing cost but also facilitates integration of different software programs over the internet. VoIP user can simultaneously speak over phone and access other applications. VoIP also offers mobility to corporate employees who are required to travel long distance by making it possible for them to hold telephonic conversations at any place.

VoIP is flexible in terms of expanding user base or adding more telephonic lines to existing system. VoIP flexibility also ensures you with some extra added features like 3-way dialing, call forwarding, speed dialing, ringless voicemail, etc.

2) Easy to install and setup

Installation of VoIP is much easier than setting up a telephonic line plus it doesn’t require separate cabling cabling for traditional telephonic systems. Adding components to VoIP infrastructure in very simple and hassle free. 

Small Businesses can also opt for wireless VoIP service making it far more beneficial for agents to manage low-cost calls from any location. 

VoIP on the other hand is very easy to install and maintain even for non tech-savvy individuals.

3) Multi-functionality

VoIP is not only limited to making and receiving calls over the internet. Modern VoIP systems are packed with unlimited advanced features incorporating other communication services as well.

VoIP offers multiple features like video conferencing, call forwarding, ringless voicemail, voice broadcasting, instant messaging, etc. These modern communications makes your agents or  task much easier and deliver a well rounded experience to your customers.  

VoIP Solution for small business have changed the way they used to communicate.

4) Cost-effective

Operating cost of VoIP Solution is much lower than your traditional phone service. You no longer need to purchase costly hardware and other equipment for setting up communication system. 

Here are some specific instance small businesses can save money.

• VoIP help companies to save monthly telephone bills with unpredictable charges, in VoIP maintenance fees are rolled into subscription plan.
• You no longer need to purchase expensive hardware and no wiring needs to be installed as VoIP utilize your computer network not your infrastructure.
• Small businesses can save thousands of dollars as no particular location or office place is required by agents to operate. Agents can manage calls with VoIP regardless of their location. 

5) Increase staff productivity

VoIP systems provide users with the ability to virtual meetings, international call conferences at a very little cost.

Modern day VoIP systems call quality is virtually indifferent from out traditional telephone system and this is why VoIP is more appealing to small businesses.

Having full control over your phone line and the way you use them, your employees are able to be more productive.

VoIP also provides services for your staff to share significant data and media files.

6) Security

VoIP is much more secured in compares to telephone service. VoIP is available with standardized encryption calls, making your calls and data secure. It is important for you to choose a VoIP service which is encrypted. This type of encryption protocols can’t be applied to telephonic conversations. 

7) Communicate at the speed of business

Small businesses have a unique set of challenges, they have to grow their company in fast moving competition and meet the customers demand. 

VoIP communication improves customer experience and provides your team with the same collaboration features that large corporation uses. 

How can we help your business?

We @Call2Dial offer scalable, flexible and reliable VoIP communication services. We have proven excellence in helping small businesses gain leads and provide excellent customer experience.