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IP PBX stands for Internet Protocol Private Branch Exchange. IP PBX software can handle internal traffic and act as a central switching system between the traditional telephone system and IP calls.
With conventional PBX, you need different networks for voice and data communications.
Using IP PBX software all types of communication are possible in a single line.
Today’s phone system is much more than a simple switch. Advanced technologies like LCR, voice messaging, multi-tenant have become some standard features.
When PBX was original developed, there were only wired connections present. Now the communication technologies have expanded to include phone, audio, video, chat and much more.
Types of PBX Systems
Digital PBX System
They can deploy traditional telephone systems as well as IP Phones.
They have better sound quality than the old analog wired telephone system.
Other features that they offer are voicemail, call forwarding and digital answering assistants.
Companies still using older wiring and unsecured phone lines can switch over to Digital PBX System.
Virtual PBX System
It is also known as Hosted PBX and Cloud-based PBX system. As the name suggests, the application and calling services are based on the cloud.
Your service provider will provide you with software updates, maintenance, and warranties. These are billed on subscription-based plans.
It requires only an IP phone and Business router to get started. Hosted PBX System provides businesses with unlimited space for user additions to the cloud-based phone system.
Overall, the Hosted PBX system has more benefits than in-house phone systems.
IP PBX System
IP PBX software has a directory of all phones which corresponds to a SIP address.
This limits the number of physical wires, as SIP trunks can be delivered over internet connections.
Using strategies like Session Initiation Protocol (SIP) trunking, we offer companies a broader infrastructure.
It is easy to install, manage and provide cross-platform support, scalability & stability. IP PBX software provides one of the most adaptable platforms.
How IP PBX Software can be a boon to your business?
PBX users have been switching to IP PBX software.
They now use IP (Internet Protocol) communication which can be incorporated into any existing networks.
IP PBX uses IP data networks to switch and manage calls and messaging. They are a big boon to business, let us see how:
Easily deployable and manageable
IP PBX can be easily deployed and configured by tech savvy persons. No need to hire technicians to operate it.
The software can be managed easily via a web based UI.
Mos of its procedures can be easily learned and managed by anyone with basic computer knowledge.
Increase work efficiency and productivity
IP technology is immensely flexible and efficient as it can be integrated with any business application.
You can easily connect mobile with any customer management tool and also your employees are able to check customer records from anywhere anytime.
IP PBX software provide a great boost to your customer service as well as productivity.
Enhance Customer Experience
IP PBX software are available with several advanced robust features.
These features help in business communication and enhance your overall customer experience.
These features ensures the caller is routed to the most apt contact.
Some of the important features of IP PBX software are:
- Voice Recording
- Conference Call
- Least Cost Routing
- API Integration
- Custom Reporting
- Multi-tenant
- Multi-linguistic
Conclusion
IP PBX is now a common practice in companies of various industries. Companies having traditional PBX system can save a lot of money, energy and even deliver a great experience to customers if shifted to IP PBX.
Call2Dial offers one of the most adaptable platforms.
IP PBX software is an ideal choice for everyone. Book your Free Demo now!!!
